Complaints Policy

Little Peanut Online – Complaints Procedure

Little Peanut Online aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with Little Peanut Online.

Email 

Firstly, please send an email with your complaint, any picture evidence along with your order number and full address to: orders@littlepeanutonline.co.uk.

Please allow 5 working days for a response.

 

Unresolved Complaints

If you feel your complaint is still unresolved, you can send a more formal complaint in writing to the below address. 

Please ensure you include your evidence for the compliant and an order number and full address.

Naomi Clarke T/A Little Peanut Online

11 Caldon Quay

Stoke

ST1 3DT

We will respond to your written complaint within 14 working days of receiving it.

Contact us below if you are unsure with any of the above, please allow 3 working days for a response.

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